Xe88 Terms and Conditions – Guidelines
Use of Our Platform

Welcome to xe88. This document contains the official terms and conditions governing the use of the xe88 platform, covering the website, mobile app, games, and all services we provide.

By accessing or using any part of the xe88 platform, you hereby confirm that you have read, understood, and agree to be bound by all the terms and conditions set out in this document, including Privacy Policy and Responsible Gaming Policy ours, which forms part of this agreement.

Xe88 reserves the right to update or modify these terms at any time. You are responsible for reviewing this document periodically to ensure you remain informed of the latest terms in effect.

To use the xe88 platform and register as a member, you must meet the following eligibility requirements:

• You at least 18 years of age or more at the time of registration.
• You are registering in your own personal capacity and not on behalf of any third party.
• You are not located in any jurisdiction where the use of services such as those offered by xe88 is prohibited.
• You have not previously been banned or suspended from using the xe88 platform.
• All information you provide during registration must be truthful, accurate, and up to date.

Each user is only permitted to hold one account only on the XE88 platform. Owning more than one account is strictly prohibited and may result in the closure of all accounts involved along with the freezing of any remaining funds.

During or after registration, xe88 reserves the right to require you to undergo an identity verification process (KYC — Know Your Customer). This process requires you to submit documents such as:

• A copy of your valid national identity card (MyKad) or passport
• Proof of current residential address (utility bill or bank statement within the last three months)
• Active bank account details registered under your own name

Xe88 reserves the right to suspend or reject withdrawal requests until the KYC process has been satisfactorily completed. This is a protective measure to ensure the security of your funds and to prevent fraudulent activity.

XE88 provides a variety of deposit and withdrawal methods suited for Malaysia users, including online bank transfers, e-wallets, and other digital payment methods. All transactions are processed through secure channels protected by SSL encryption.

Here are a few important things you need to know about financial transactions at xe88:

• Minimum deposit amounts and withdrawal limits may vary depending on the selected payment method.
• All deposits and withdrawals must be made using a bank account or e-wallet registered in your own name — third-party transfers are strictly prohibited.
• Withdrawals are typically processed within the timeframe set according to your VIP tier; VIP Diamond members enjoy the fastest processing.
• XE88 is not responsible for any delays caused by the bank or third-party payment providers.
• If any suspicious activity is detected, xe88 reserves the right to suspend transactions pending the outcome of an investigation.

Any attempt to process funds obtained through unlawful means via the xe88 platform is a serious violation that may result in account termination and reporting to the relevant authorities.

XE88 offers a wide range of bonuses and promotions from time to time as a token of appreciation for our members. All bonuses and promotions are subject to the wagering requirements stated in each offer.

General terms applicable to all xe88 bonuses:

• Each bonus has its own validity period; expired bonuses cannot be used or re-claimed.
• Xe88 reserves the right to cancel or modify any promotion without prior notice.
• Only one bonus may be used at a time unless otherwise stated.
• Any attempt to abuse the bonus system — including opening multiple accounts or coordinating with other players — will result in bonus forfeiture and account termination.
• Wagering requirements and bonus win withdrawal limits vary per promotion and are clearly stated in the respective offer details.

All games available on the xe88 platform use a certified Random Number Generator (RNG) to ensure that every game outcome is random and fair. The return-to-player (RTP) rate for each game is consistent and not manipulated.

The following are considered serious violations of game integrity at xe88 and may result in immediate account termination:

• Use of bots, automation software, or any unauthorised tools to play.
• Exploiting any bugs or technical vulnerabilities in the gaming system.
• Colluding with other players to manipulate table game outcomes.
• Any attempt to hack, modify, or interfere with xe88 systems in any way.

All winnings obtained through unfair means or in violation of these terms are void and will not be paid out. xe88 reserves the right to withhold or cancel such winnings while conducting a full investigation.

Xe88 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. Accordingly, all members are expected to:

• Interact with fellow members and support staff in a courteous and respectful manner.
• Do not use offensive, threatening, or discriminatory language on any xe88 communication platform.
• Do not share your account login credentials with anyone.
• Report any suspicious activity or potential fraud to our support team.
• Play responsibly and respect the limits set by both the platform and yourself.

Xe88 reserves the right to suspend or terminate the account of any member found to be in violation of these conduct standards, without prior notice in serious cases.

The security of your account is a shared responsibility between xe88 and yourself. Our platform employs industry-standard SSL encryption and two-factor authentication to protect access to your account. However, there are steps you must also take:

• Use a strong, unique password that is not used for any other account.
• Never share your login credentials with anyone, including family members.
• Log out of your account after every session, especially on shared devices.
• Contact the xe88 support team immediately if you suspect your account has been accessed without authorisation.

XE88 is not liable for any losses arising from a member's failure to safeguard their login credentials.

XE88 provides this platform on an "as is" and "as available" basis without any express or implied warranties. We make every effort to ensure the platform operates without interruption, but cannot guarantee 100% continuous availability at all times.

XE88 is not responsible for:

• Any service disruption caused by system maintenance, technical failure, or events beyond our control.
• Losses arising from gaming decisions made by the member.
• Transaction delays caused by the member's bank or third-party payment providers.
• Unauthorised access to an account resulting from the member's failure to safeguard their login credentials.

In the event of any dispute, xe88's maximum liability is limited to the total amount you have deposited within the 30 days prior to the date of the disputed incident.

Voluntary Closure: You may request to close your xe88 account at any time by contacting our support team. Prior to closure, all valid remaining funds will be returned to you once the verification process is complete.

Termination by xe88: We reserve the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any term stated in this document
• Suspected fraud, money laundering, or other criminal activity
• Opening multiple accounts
• Suspected use of the account by an individual under the age of 18
• Abuse of xe88 bonus or promotional programs

In cases of termination due to fraud or serious violations, xe88 reserves the right to withhold the account balance pending the completion of an investigation, and may forfeit any funds associated with activities that breach these terms.

Xe88 reserves the right to amend, update, or replace any part of these terms and conditions at any time without specific prior notice. All amendments take effect immediately upon publication on this website.

We encourage you to review this page periodically. The "Updated" date at the top of this document will reflect the latest amendments made. Your continued use of the xe88 platform after any amendments are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or feedback regarding these xe88 Terms and Conditions, our team is ready to assist you. We operate 24 hours a day, 7 days a week to ensure every enquiry is answered promptly and accurately.

For more information on how we handle your personal data, please refer to xe88 Privacy Policy. For information on responsible gaming and self-exclusion tools, visit the Responsible Gaming ours.

You may also refer to the Frequently Asked Questions (FAQ) ours for answers to questions frequently asked by XE88 members.